Payment method:
The mall is committed to the purpose of the user, all goods in the website are
supported: cash on delivery!
Users can choose products according to their own preferences and wishes, and
place orders by cash on delivery.
If you need to return, you can refer to the return agreement of the mall.
After receiving the goods, if you have any questions, please contact our online
customer service in time, we will serve you 24 hours a day!
Logistics terms:
1, shipping costs
Free shipping
2, delivery time
After the order is successfully placed, we will arrange the goods according to
the order in which the order is placed. The delivery period is about 3 working
days; the delivery is not limited to the time delivery and delivery within the
specified time period, and the delivery service can be provided on Saturday,
Sunday and national holidays.
3, arrival time
The arrival time after the order is completed is about 7 working days.
4, signing instructions
When placing an order, please leave the address and contact telephone number
that you can sign for.
When receiving the goods, please check the goods on the spot, check whether the
outer packaging is intact, whether the quantity of the goods matches the order
details, whether the shopping list is complete, and do not provide the mobile
phone packaging inspection before signing. If the outer box seal is damaged or
torn open, you have the right to choose to reject it.
However, for the abnormality of the seal, lack of material after opening the
box, please contact our 24 hours online customer service, and keep the package
as it is.
In the case that you cannot sign in person, please entrust others to sign and
strictly follow the second item. The delivery courier is only responsible for
dispatching the delivery item to the designated address of the courier. Anyone
at the address can sign for example, and the counter is not guaranteed to be
delivered to the designated person.
For risk reasons, your order cannot be modified after the purchase is
confirmed. Please also fill in the correct address and phone number when
placing your order. We are sorry for this inconvenience.
From now on, the stranded orders that cannot be delivered due to insufficient
information will be retained by the distributor for 5 days. The Company will
notify you by email, please reply to the email in the mailbox or contact
customer service. If no reply is received for the order within 5 days, the
Company will arrange to return it to the warehouse and refund. Please
understand the inconvenience herein brought to you.
5. Return & Refund
1. If the goods you ordered are defective, you can request a full refund.
2. Regarding the return and refund method and conditions, please be subject to
the records of the relevant products in the sales page and the ordering
process.
3. The goods you return must maintain the integrity of all goods, gifts,
accessories, packaging, and all accompanying documents or materials at the time
of shipment. If there is a physical invoice, it should be returned together
with the invoice, and you should sign the credit note and other documents
required by the relevant laws and regulations; otherwise, the Company refuses
to accept your return or refund request.
4. You understand and agree that when the Company needs to handle refund for
you if you request a return or exchange, or because the Company cannot accept
all or part of your order, or the contract is cancelled or loses efficacy for
any reason, the Company shall process on your behalf, documents required by
relevant laws and regulations, such as invoices or credit note.
6. FAQ on distribution
Q1: Can I specify the delivery time when placing an order?
A1: According to the “Transportation Company” in the order’s transportation
information, it corresponds to different delivery time.
Q2: How to complain the courier?
A2: According to the “Transportation Company” in the order transportation
information, the customer can contact their corresponding local service
hotline.
Q3: How long does it take to deliver?
A3: Under normal circumstances, it will be delivered within 7 working days from
the date of order release (excluding Sunday).
Q4: What should I pay attention to when signing for inspection?
A4: Please ensure that the outer packaging is intact and the recipient can
refuse to collect the goods with damaged package.
Q5: Do I need to provide certificate when receiving the goods?
A5: No. The courier is only responsible for sending the delivery item to the
designated address of the express delivery order. Anyone at the address can
sign for example, the receptionist. It is not guaranteed to be sent to the
designated person.
Q6: My order was signed by someone else. What should I do?
A6: If this happens, please contact the corresponding courier company according
to the “Transportation Company” in the order transportation information. Please
contact their local customer service
Q7: How to check the status of the cooperation vendor's delivery?
A7: Please check the corresponding courier company according to the “transport
company” in the order transportation information.
If you are confused about the specific terms and delivery, please
contact us at service@loolshop.com, our customer service will reply to you
online all 24 hours a day, 7 days a week.